Factory will use reasonable commercial efforts with the intent that Services will be available and operational to Customer for 99% of all Scheduled Availability Time. “Scheduled Availability Time” shall be defined as twenty-four (24) hours a day, seven (7) days a week, excluding: (i) scheduled maintenance downtime; (ii) maintenance downtime for specific critical Service issues; and (iii) any downtime due to defects caused by Customer, one of its vendors, third party connections, utilities, or caused by other forces beyond the control of Factory (such as internet outages or outages with respect to Customer’s network or internet access).  Factory shall use reasonable efforts to provide advance notice in writing or by email of any scheduled service disruption. In the event of any unexcused downtime, Factory will credit the prorated amount to the Customer’s next monthly invoice.

 Factory will make available to Customer as part of the Services, all generally available enhancements, updates and bug fixes to the Services.

In addition to other responsibilities contained herein, Customer will be responsible for ongoing maintenance, management and accuracy of Customer’s profile data. Additionally, Customer will be responsible for communicating and managing the registration, training and change management process.